Orders placed between 11/25 and 12/25 can be returned or exchanged until 1/10/26.

All other policy terms remain unchanged.

Any unwanted items must be returned to (and must be received by) our warehouse within 14 days of original item delivery. International customers have 30 days to return items.

RETURN RULES:

• Items must be unworn + unwashed.
• Items must have all tags attached with original attachments.
• Items must be free from foreign odors, hair and smells.
• Items must be clean + without any stains (makeup, tanner, deodorant or any other)
• Items must be in BRAND NEW condition.  
• Items purchased on clearance are FINAL SALE.  No exceptions.
• PRE-ORDER ITEMS will not be refunded but can be returned for credit.
• ACCESSORIES ARE FINAL SALE (socks, jewelry, hair products, candles, etc)
• Orders replaced with SPP insurance are valid to return for store credit only.  No refunds will be given on insurance claims.
• Any discount applied to any order or item, equivalent to 20% or greater, will result in the ability to return for store credit only.

RETURN FEES: 

• The customer is responsible for any returns shipping costs. A prepaid shipping label will be provided, and the cost will be deducted from your refund amount. You may use your own return label if preferred, but please notify our customer service so that you are not charged.
• Facebook/Meta and Instagram Shop placed orders will not be provided a pre-paid label. These customers will need to initiate a return themselves.
• Orders that received free shipping will see an additional $8.95 deducted for the cost of the original shipping label, if 50% or more of the order was returned.
•  Late returns will be subject to a 20% restocking fee and/or may be denied and shipped back to the customer at the customer's cost.

Yes returns are free. The only associated fee is the cost of your prepaid shipping label which will be deducted from the final amount of your refund once processed.

From the date your order is marked delivered to your door or mailbox, we offer 14 days to return the item to us. This means your return must be marked as delivered by the carrier, at our receiving facility within that time frame.

We make every effort to process returns as they're received. However, we ask for an average of 7 days to process your return. If you have allowed 14 days and still have not been credited, please email us with your order information so we can investigate.

We now offer complimentary exchanges one time per order.

Simply email us with your order information and the item (s) you are sending back. Be sure to let us know what STYLE and SIZE you wish to receive in exchange.

By opting for an exchange, your item is ineligible for a refund and will be eligible for store credit only if returned again, thereafter.

*Please note that after an exchange is approved, the items are not held and may sell out. We are unable to hold any products while an exchange is processing.

Store credits are easy. Simply enter your credit code in the promo code field at checkout.

Once a credit is issued, we are unable to reverse it for any other tender or resolution type.