Do you ship internationally?
Yes, we ship worldwide.
Please note there may be duties and import fees associated with placing international orders. You are responsible to pay any collectable fees associated with duties and imports. The package carrier will alert you if any fees are owed, before releasing your order.
How quickly do you ship?
Once you place your order, it is placed in our queue. We strive to ship all orders within 24hours. This means, any order placed Monday - Thursday will ship next day. If you order on a Friday before 10am, your order should go out the same day.
Our warehouse is closed weekends so all orders placed after 10am Friday through Sunday will ship on Monday.
Do you ship to PO boxes?
We do NOT ship to PO BOXES. You will be contacted to provide an updated mailing address if a PO BOX is provided at checkout. If you do not provide an updated address, your order will be canceled.
Why do I have to sign for my $300+ order?
Due to an increase in missing package claims, all orders over $300 will require an adult signature upon delivery.
This allows the carrier to have proof of delivery for their internal investigation and any corroborating police reports if needed to substantiate a claim.
What is your return policy?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Are returns free?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How long do I have to return an item?
From the date your order is marked delivered to your door or mailbox, we offer 21 days to return the item to us. This means your return must be marked as delivered by the carrier, at our receiving facility within that time frame.
How long does it take to process a return?
We make every effort to process returns as they're received. However, we ask for an average of 7 days to process your return. If you have allowed 14 days and still have not been credited, please email us with your order information so we can investigate.
How can I start a return request?
Click here for our self service portal >>PORTAL
What do I do if I was sent an incorrect item?
We apologize that you’ve received an item in error. Please go to the returns portal (CLICK HERE) and start a return request. Be sure to include details about the item received in error and upload an image for verification. You must alert us of the mistake within 5 days.
Once received and approved, you will be issued a pre-paid return label which will be sent via email. Once we receive the incorrect item, the correct will be priority shipped to you.
My order never arrived. What do I do?
Good news, for lost and stolen order claims, we offer a SHIPPING PROTECTION PROGRAM at checkout. The product is auto-added to every order. It is .99 for any order up to $100 usd and tiered thereafter depending on order value.
All claims should be made through the online claims form.
Definitely worth the small investment for peace of mind.
Be sure to alert SPP within 5 days of a missing order. A police report may be required depending on the value of the missing items. SPP WILL NOT REFUND FOR CLAIMS. REPLACEMENT IS THE ONLY OPTION AND ANY REPLACED ITEMS WILL BE FINAL SALE.
If you did not purchase protection at checkout, your order is ineligible for insurance, and you'll need to file a claim directly with the carrier you chose at checkout.
FULL POLICY: Shipping Protection Program Policy – Agent84
Can I cancel my order?
Due to our quick turnaround, we do not cancel orders after they are placed. Our staff has likely already packed your order and prepped it for shipment. If you’ve made your order in error or changed your mind, you’ll need to follow the proper return protocols as listed on our returns page.
I'm missing an item from my order, what can be done?
Apologies that we may have missed an item.
We will need you to email us at email@example.com with a picture of your enclosed invoice, within 3 business days of your order being delivered. Please make the subject of your email > MISSING ITEM FROM ORDER # (include your unique order #)
We will begin our investigation and reply to you within 72 hours.
My package came damaged. What do I do?
Ugh, this is the worst. Make sure to take images immediately. You can file a claim with the carrier directly or with SPP if you purchased protection at checkout. We do not refund as a result of an approved claim. Additionally, SPP may require a police report be filed before approving your claim.
FULL POLICY - Shipping Protection Program Policy – Agent84
General order issue policy.
If you're looking for guidelines or suggestions on creating or understanding a general order issue policy, please provide more context or specific questions, and I'll be glad to assist!
Why was my order cancelled?
If you need information or reasons as to why orders might be cancelled, I can provide some common reasons. Let me know how I can assist further!
When will my pre-order arrive?
The “expected ship-by date” is an educated estimate. We cannot guarantee shipping at that date. If there are any delays, you will be notified by email.
I changed my mind & no longer want my item, what are my options?
There are NO REFUNDS for PRE-ORDERS. You may however, at any time, choose an in-stock item instead. Simply email firstname.lastname@example.org
Are there any updates on my pre-order status?
Please note that I don't have the capability to check specific order statuses for you. You'd need to contact the retailer, manufacturer, or platform where you placed the pre-order to get an update on its status. If you have general questions about pre-orders or how they work, I can provide information on that!