FAQs

Yes, we ship worldwide.  

Please note there may be duties and import fees associated with placing international orders.  For most countries outside the USA, Duties + Taxes are collected at checkout.

If you don't see Taxes (or Duties) collected at checkout, you may be responsible for paying them at a later time. Please email customerservice@agent84.com with any inquiries.

Once you place your order, it is placed in our queue.  We strive to ship all orders within 24hours.  This means, any order placed Monday - Thursday will ship next day.  If you order on a Friday before 10am, your order should go out the same day.  

Our warehouse is closed weekends so all orders placed after 10am Friday through Sunday will ship on Monday.

International customers can expect to enjoy the same processing speed as domestic customers.

We do NOT ship to PO BOXES.  You will be contacted to provide an updated mailing address if a PO BOX is provided at checkout. If you do not provide an updated address, your order will be canceled.

Due to an increase in missing package claims, all orders over $300 will require an adult signature upon delivery.  

This allows the carrier to have proof of delivery for their internal investigation and any corroborating police reports if needed to substantiate a claim.

If a free gift is received as part of a promotion and the qualifying items are returned, the free gift will be valued at $25 and will be deducted from your return credit.

Free gifts are final sale. no exchanges or returns.

For Australia and Canadian customers, we ship priority with DHL. Shipping takes from 2 to 10 days on average depending on the shipping chosen at checkout.

For Rest of the world customers, you will see estimated delivery dates when choosing your shipping method.

Yes we accept returns from our International customers. However, returns are for credit only. You have 30 days from the date it was delivered, to get your unwanted items back to us.

Please see our general return policy for other information.

Duties & Taxes are pre-collected (nothing due on delivery) for purchases made from:

Australia

Canada

Denmark

Hong Kong

Japan

New Zealand

Singapore

Sweden

United Kingdom

USA

Currently we offer Free Shipping over certain thresholds for each region. Please check your cart for those details.

Any unwanted items must be returned to (and must be received by) our warehouse within 14 days of original item delivery. International customers have 30 days to return items.

RETURN RULES:

• Items must be unworn + unwashed.
• Items must have all tags attached with original attachments.
• Items must be free from foreign odors, hair and smells.
• Items must be clean + without any stains (makeup, tanner, deodorant or any other)
• Items must be in BRAND NEW condition.  
• Items purchased on clearance are FINAL SALE.  No exceptions.
• PRE-ORDER ITEMS will not be refunded but can be returned for credit.
• ACCESSORIES ARE FINAL SALE (socks, jewelry, hair products, candles, etc)
• Orders replaced with SPP insurance are valid to return for store credit only.  No refunds will be given on insurance claims.
• Any discount applied to any order or item, equivalent to 20% or greater, will result in the ability to return for store credit only.

RETURN FEES: 

• The customer is responsible for any returns shipping costs. A prepaid shipping label will be provided, and the cost will be deducted from your refund amount. You may use your own return label if preferred, but please notify our customer service so that you are not charged.
• Facebook/Meta and Instagram Shop placed orders will not be provided a pre-paid label. These customers will need to initiate a return themselves.
• Orders that received free shipping will see an additional $8.95 deducted for the cost of the original shipping label, if 50% or more of the order was returned.
•  Late returns will be subject to a 20% restocking fee and/or may be denied and shipped back to the customer at the customer's cost.

Yes returns are free. The only associated fee is the cost of your prepaid shipping label which will be deducted from the final amount of your refund once processed.

From the date your order is marked delivered to your door or mailbox, we offer 14 days to return the item to us. This means your return must be marked as delivered by the carrier, at our receiving facility within that time frame.

We make every effort to process returns as they're received. However, we ask for an average of 7 days to process your return. If you have allowed 14 days and still have not been credited, please email us with your order information so we can investigate.

Click here for our self service portal >> PORTAL

We now offer complimentary exchanges one time per order.

Simply email us with your order information and the item (s) you are sending back. Be sure to let us know what STYLE and SIZE you wish to receive in exchange.

By opting for an exchange, your item is ineligible for a refund and will be eligible for store credit only if returned again, thereafter.

*Please note that after an exchange is approved, the items are not held and may sell out. We are unable to hold any products while an exchange is processing.

Store credits are easy. Simply enter your credit code in the promo code field at checkout.

Once a credit is issued, we are unable to reverse it for any other tender or resolution type.

We apologize that you’ve received an item in error. Please go to the returns portal (CLICK HERE) and start a return request.  Be sure to include details about the item received in error and upload an image for verification.  You must alert us of the mistake within 5 days.

Once received and approved, you will be issued a pre-paid return label which will be sent via email.  Once we receive the incorrect item, the correct will be priority shipped to you.

Sometimes, packages are mis-delivered by the postal carrier, or stolen after delivery.

If your order shows delivered and you are not in receipt of it, here is how to proceed:

1. Within 5 days of your package going missing after tracking shows delivered - notify customerservice@agent84.com

2. Wait 72 hours (business days) As often, lost packages resurface.

3. For every lost package claim, there will be an investigation (which may include a request for a police report in your local jurisdiction depending on order value). 

• CLAIM RESOLUTION WILL NOT RESULT IN A REFUND.

4. You may be redirected to begin a claim with the carrier.

• USPS WILL NOT INSURE FOR FIRST CLASS PACKAGES, so upgrading to priority ensures your order is protected.

While we cannot guarantee a resolution, by alerting our team quickly and within the first 72 hours after delivery, we will do our best to assist you in getting your order replaced.

Agent84 is not responsible for packages left unattended in mail rooms, maile boxes, front door steps, etc for extended periods of time. It is the customer responsibility to carefully follow tracking and secure the package immediately after carrier delivery.

Replaced orders ARE FINAL SALE and will not be accepted for return due to fraudulent claims of this type.

Due to our quick turnaround, we do not cancel orders after they are placed. Our staff has likely already packed your order and prepped it for shipment. If you’ve made your order in error or changed your mind, you’ll need to follow the proper return protocols as listed on our returns page.

Apologies that we may have missed an item. 

We will need you to email us at customerservice@agent84.com with a picture of your enclosed invoice, within 3 business days of your order being delivered.  Please make the subject of your email > MISSING ITEM FROM ORDER # (include your unique order #)

We will begin our investigation and reply to you within 72 hours.

Agent84 reserves the right, from time to time, to cancel or refuse orders for any reason, without prior notice. Typically an order may be cancelled due to pricing errors, disallowed stacking of promos, out of stock items etc. Reasons are not exclusive to those listed above and may vary. If your order is cancelled, your payment will be processed for return immediately but may take up to 7 days to post to the associated account.

We are sorry to hear you received a damaged item.

Simply head to the return portal, upload an image of the item and details of the damage and our team will review and likely replace.

You will be asked to send back the damaged item and our team will cover shipping.

You MAY NOT choose another size or style. Damaged items will be replaced with the exact same item only. If the exact item is unavailable, a store credit will be issued.

The “expected ship-by date” is an educated estimate. We cannot guarantee shipping at that date. If there are any delays, you will be notified by email.  

There are NO REFUNDS for PRE-ORDERS. You may however, at any time, choose an in-stock item instead.  Simply email customerservice@agent84.com